Ask fairly
Give customers a genuine path to leave feedback. Do not selectively block critical reviewers from public options in a deceptive way.
Guides & playbooks
Google Review Policies Every Business Should Know
Key Google review policy themes Australian businesses should respect when requesting feedback.
No fake or gated-only positive reviews
No prohibited incentives
Authentic customer experiences only
Use private recovery responsibly
Private feedback capture is useful for service recovery, but your overall process should remain honest and policy-aligned.
Common questions
Where do I read official rules?
Always check Google’s current prohibited and restricted content policies for reviews. LocalBoost helps with workflow; Google sets the rules.